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Need some direction with your benefits? We are here to help.
We understand that enrolling in your benefits can come with some questions. Below are FAQs that can help.
Yes. Once you complete your onboarding in Workday the new hire benefit event will be sent to you to complete. This must be completed within 30 days of your start date.
Your benefits will be defaulted to the following options:
Login at workday.gfs.com. You can access the open enrollment guide there and start your enrollment.
Go to https://my.canadalife.com/sign-in and click register. You will need your plan number (57505) and your member ID (your employee number). Don’t forget when you register to put in your banking information so that when you submit claims they will go directly into your account.
Login to https://my.canadalife.com/sign-in or use the groupnet app. Watch this video to see how to submit your claims.
Under the Gordon Food Service Flexible Benefits Plan, your children (natural, adopted or stepchildren) are eligible to be covered if they are unmarried, not in a common-law relationship, are financially dependent on you, and are:
You can only add/remove a dependent within 30 days of a life event (marriage, birth of a child, divorce etc) or during open enrollment. The instructions on how to do this can be found in the Workday training hub.
Instructions on how to do this can be found in the Workday training hub.
You can call Canada Life at 1-800-957-9777 or you can email them through the groupnet app by clicking “more”, then selecting the “contact us” option. You can then choose the topic you want to discuss and type your message.
Coverage under Manulife commences on January 1, 2025.
This transition means you’ll have one company to contact for all your benefits and retirement needs, simplifying your experience. Manulife is already our partner for group retirement savings, so this change creates a seamless connection between your benefits and retirement planning.
Yes. Enrollment will take place in Workday from November 18 – December 2, 2024. Watch for more details closer to enrollment.
The plan design and coverages will remain the same as our current plan with some enhancements. Moving to a new carrier means differences in some processes and practices (e.g. reasonable and customary fees), but the intent is for coverage to remain the same overall.
Each carrier sets their own reasonable allowance for benefit payments. The reasonable and customary fees for benefits like paramedical services and drug costs may differ from your prior carrier. This may result in a slightly higher or slightly lower payment depending on the service or treatment.
It’s important that you enroll on Workday for benefits and make sure your beneficiary is up to date. After that, you will have access to a digital benefits card from Manulife on January 1, 2025 that displays important identification numbers. You must update your records with your pharmacy and dentist at that time, as well as any other healthcare provider that electronically submits claims on your behalf.
As of January 1, 2025, your pharmacist or dentist will likely advise you that your coverage has been terminated or your claim declined. You will have to pay for your services yourself and submit your claims manually for reimbursement.
No, prior claim information will be transferred from our prior carrier to Manulife so all limits, like orthodontic work for example, will be unaffected.
You must send your claims to Manulife starting January 1, 2025, including any unsubmitted claims from 2024. Please note that claims submitted by paper or online to our previous carrier must be received by December 17, 2024. Electronic drug and dental claims can be submitted to our previous carrier up to December 31, 2024.
Yes, coordination of benefits will automatically be done if you indicate this online when submitting claims electronically or on the claim form for paper submission. Your dentist or pharmacist can do this directly as well. If your spouse’s plan is with another provider, it is your responsibility to coordinate benefits.
All prior claims history will be transferred to Manulife for January 1, 2025.
Your claims history will be transferred to Manulife effective January 1, 2025, so no re-approval should be required.
All approved predeterminations will be accepted until July 1, 2025. If your case was submitted, but not yet approved, it will have to be resubmitted to Manulife.
This is the number Manulife uses to identify you as a member of the plan. It will be the same as your current certificate number (your employee number).
The contract number (i.e. policy number) for your Health & Dental benefits is 146509. This is the main number that will be used to identify you as member of the Gordon Food Service benefit plan when accessing the Manulife website or customer service. You will have a separate number for your prescription drugs 146510. It will be displayed on your benefit card and must be shared with your pharmacy starting January 1, 2025.
Remaining 2023 and 2024 balances will be provided to Manulife and loaded by the end of January.
Your deductibles will remain the same. Out-of-pocket costs may vary based on Manulife having their own Reasonable & Customary limits compared to our previous carrier.
In addition to the communications you have received and the presentations during the member sessions, you can find out more about your benefits on the Manulife website (www.manulife.ca/signin) and the Manulife Mobile app.
Manulife has partnered with Aeroplan® to earn rewards through their Manulife Mobile app. Manage your benefits, get customer support, and earn Aeroplan points from completing health and benefits activities. Check out the Manulife Mobile app for more details.
Health Care Spending Account – You have two full calendar years to use these credits to pay for your out-of-pocket medical, prescription drug, and dental expenses. This account enables you to use tax-free flex credits to pay for many medical and dental expenses that are not paid elsewhere. Check the Detailed Benefit Guide for details.
Personal Wellness Account – The Personal Wellness Account is another way to use your flex credits. You may deposit flex credits into this account and be reimbursed for a variety of personal wellness expenses. Flex credits deposited in this account are taxable in the year they are deposited. There is no time limit for using the money in this account. Check the Detailed Benefit Guide for a complete description of eligible expenses.
Click this link to see our Detailed Benefit Guide for complete details on all your Gordon Food Service benefits.
When you return home, complete the out-of-country claim form that’s available here:
Follow the submission instructions on the form. If you have questions about your claim, call the travel
assistance provider:
If you have questions about your coverage, call Canada Life at 1-800-957-9777 and select the option to speak
with the out-of-country claims department. A TTY line is available for the deaf or hard of hearing by dialing 711.
If your province has out-of-country coverage, Canada Life pays your provincial health care plan’s share of the claim for them. Canada Life also reimburses you on the amount left over that’s covered by your benefits plan. Before you travel, check your provincial plan to see if out-of-country medical expenses are covered. Many provincial plans have time limits on submitting claims. These limits apply to your Canada Life claims also. If your provincial plan refuses payment, you may be
asked to reimburse Canada Life for any amount already paid on its behalf.
The hospital will call the travel assistance provider, who then contacts Canada Life to verify coverage.
You’re responsible for arranging payment for all hospital and doctor bills when you’re discharged. In some
cases, hospitals allow you to assign your insurance benefits in place of full payment. Your benefits card
isn’t a credit card. It doesn’t provide payment.
No, this is separate coverage that you’d have to buy on your own.
Call the number of the location you’re in. Service is available 24 hours a day, every day.
Canada or U.S.
1-855-222-4051 (toll-free)
All other countries
1-204-946-2577 (collect)
These numbers are also on the back of your benefits card and on canadalife.com.
GFS employees who are eligible to use the Bright Horizons backup care benefit can use the service to reserve tutors. Over 3,000 subjects are available to employees and their children.
Learn more about this tutoring option here: https://bh.social/TutoringFamily
Tutoring is available for adult learners and dependents aged 5+.
Tutoring providers are selected based on their quality, learning platform, and breadth of topics. Varsity Tutors® and Sylvan Learning are two nationally recognized tutoring providers and our current partners for this program. Sylvan focuses on the K-12 learners and Varsity Tutors focuses on all ages and levels. At this time, tutoring for 18+ age groups is available only through Varsity Tutors.
Tutoring can assist you and your children and teens with reading, math, and more than 3,000 other subjects. Tutoring for learners 17+ also includes the following popular subjects:
You will receive 4 hours of tutoring for each back-up care reservation.
For every Back-Up Care™ reservation that you make, you are entitled to schedule 4 hours of tutoring. Your copay is $15 for every 4 hours of tutoring. The hours you schedule for tutoring are deducted from the total number of 10 days of back-up care you are allowed each year.
Find more frequently asked questions about tutoring here.
All part-time and full-time employees of the following Gordon Food Service – Canada Divisions: Atlantic, British Columbia, Canada National, Montreal, Ontario, Calgary, Edmonton, Winnipeg, Quebec, and Specialty Companies: Fresh Start East, Fresh Start West, Intercity Packers, JG-Rive, Liberio, Montcalm Meats, Trimen, and United.
You are eligible to receive a Profit Sharing Contribution if you are employed on Dec. 31, 2024, and you were hired by your division on or before August 3, 2024. If you had an approved leave of absence during this time or are on an approved leave of absence and expected to return to work, you are also eligible.
No. Part-time employees receive 50% of the Profit Sharing Contribution that a full-time employee with the same length of service would receive. The criterion to determine the amount of profit sharing an employee will receive is determined by his/her length of service on Nov. 2, 2024.
Contract Employees are eligible for Profit Sharing for Fiscal Year Ending November 2, 2024, assuming they completed the length-of-service requirement.
Eligible employees will be able to make their election in Workday between December 9, 2024 and December 31, 2024. This gives you the option to receive your Profit Sharing in cash or have it deposited to your Profit Sharing in your DPSP account. If you choose to deposit to your DPSP account, you will receive an additional 25% in Profit Sharing Plus dollars. Elections must be made by December 31, 2024.
The Profit Sharing Contribution for employees who do not return a form will be automatically deposited into a DPSP account at Manulife on their behalf. If you have not enrolled at Manulife, an account will be opened for you and the Profit Sharing Contribution will be invested in a Target Date fund closest to the date you turn 65.
The amount of the Profit Sharing Contribution will be announced at your divisional annual celebration.
Profit Sharing will be distributed before the end of January 2025.
We have purchased a library of training classes (elearning, virtual and live classroom) from our outside vendor partner, Development Dimensions International (DDI). This means blended learning opportunities will be offered in each competency area.
With supervisor approval, all training opportunities are offered to all employees, regardless of their roles.
Some of the courses have been identified as critical for skill development based on your role. Employees will find courses available on Workday Learning. People Leaders & Leaders of Leaders will be assigned to courses in Workday automatically then they will need to register for a date/time in the assigned courses.
No topic is off limits!
Yes, employees can take advantage of the new training library. As always, employees must talk with their leaders prior to signing up for classes to create awareness and to ensure they are able to take the time away from work. This should be a part of ongoing development discussions. In addition, leaders would need to approve travel expenses that may be involved (if any).
Web-based and virtual training will not incur a cost. However, in-person training may incur travel and materials expenses.
As always, employees must talk with their leaders prior to signing up for classes to create awareness and to ensure they are able to take the time away from work. This should be a part of ongoing development discussions. In addition, leaders would need to approve any travel expenses that may be involved (if any).
We provide all employees with a comprehensive development guide that serves as a roadmap to access a wide range of learning resources and opportunities.
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